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Please let us know your request.
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My name is Mieko and I have been in charge of overseas since April.
Six months have passed since I was in charge, I have proposed and 
implemanted the following four things to our owner.

◆Migration to New Server on September 1◆
We have moved to a large-capacity server so that we can handle many 
visitors.

◆FedEx temporary surcharge during delivery congestion from September 
16◆
We are covering the cost of the temporary surcharge during delivery 
congestion (approximately 10% of the regular delivery fee) charged by 
FedEx from September 16, 2024, to January 31, 2025.

◆Price reduction on back-ordered items◆
The price has already been reduced and cannot be reduced any further.
We kindly ask for your understanding.
When you order a gift eligible title, please don't forget to choose the 
gift at the same time.
If you can't select a gift item, please add your gift item request in 
the Notes section when placing your order or please email us the gift 
title.
https://kentjapan.com/en/list.php?menu=4&b=1&No=235

◆A New delivery method, FedEx has been introduced◆
FedEx is cheaper than DHL and delivery is faster than EMS or SMALL 
PACKET.
It may be cheaper than EMS or SMALL PACKET depending on your location 
and volumetric weight.
https://kentjapan.com/en/osirase.php?No=141

Please feel free to email us if you have any requests or questions.

KENT Mieko